You need to comply with legal requirements including a valid driving licence and vehicle tax. Seat belts should be used and as you are aware, it is an offence to use a hand held mobile phone when driving or a hands-free phone if your concentration is impaired.
You must have motor insurance cover, but companies should not charge you extra for doing volunteer driving. (Please contact us if they try to do so) However, you are advised to inform your insurance company of your volunteer work. Further information about individual insurer's requirements can be found on the Association of British Insurers website.
Volunteers are provided with an ID card and these should be worn when you pick up the client so that they can identify you as a Neighbourcare volunteer.
You should not give your home telephone number or address to clients and generally we do not use surnames. This is to reduce the risk of dependency on you as an individual rather than the group. Please respect any confidential information that you may be given.
Arranging driving jobs:
All arrangements should be made through the office and not directly with the client. This ensures that all tasks can be logged as Neighbourcare work, with a job number and are therefore covered by the group's insurance.